Airline Support Specialist (BPO) - Mass Hiring in Bali!

Join Foundever, a global leader in customer experience solutions, as we expand our team in Bali! We're conducting a mass hiring for Airline Support Specialists (BPO) to deliver exceptional service to airline customers worldwide. In this role, you'll be the frontline representative for a major airline, handling customer inquiries, reservations, and complaints with professionalism and efficiency. Foundever is committed to fostering a culture of innovation and growth, offering you the opportunity to develop your skills in a dynamic and supportive environment.

As an Airline Support Specialist at Foundever, you'll be using industry-standard tools like Salesforce and Freshdesk to manage customer interactions. You'll need to have a strong command of English, both written and spoken, as well as excellent communication skills. This is a fantastic opportunity to join a reputable company and contribute to a global customer service team.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries, reservations, and complaints via phone, email, and chat.
• Use Salesforce and Freshdesk to manage and track customer interactions.
• Ensure high customer satisfaction by providing accurate and timely information.
• Resolve customer issues efficiently and professionally.
• Maintain a detailed record of all customer interactions.
• Stay updated with airline policies, procedures, and industry trends.
• Work collaboratively with team members to achieve service goals.
• Provide feedback and suggestions for improving customer service processes.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proficient in English, both written and spoken.
• Familiarity with Salesforce and Freshdesk is a plus.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• High school diploma or equivalent.
• Willingness to travel and work in a team.
• Passion for providing excellent customer service.

🛠️ Keahlian

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