Front Office Supervisor - Luxury Resort (Contract)

Join Jeeva Resorts, a premier luxury hospitality brand in Bali, as our Front Office Supervisor and play a pivotal role in delivering unforgettable guest experiences at our stunning Canggu property. In this contract-based leadership position, you will oversee the front office operations, ensuring seamless guest check-ins, check-outs, and room allocations. You will also manage our team of front office agents, providing guidance and support to ensure exceptional service standards are met. With your expertise in hospitality and strong leadership skills, you will be responsible for maintaining high levels of guest satisfaction and contributing to the overall success of our resort.

At Jeeva Resorts, we are committed to providing a luxurious and memorable experience for our guests. Our Canggu property is known for its stunning ocean views, world-class amenities, and exceptional service. As a Front Office Supervisor, you will have the opportunity to work in a dynamic and fast-paced environment, where your leadership and problem-solving skills will be put to the test. You will be part of a team that is dedicated to delivering excellence in hospitality, and we offer a competitive salary and benefits package to attract top talent.

If you are a seasoned professional in the hospitality industry with a proven track record of success, we invite you to apply for this exciting opportunity at Jeeva Resorts. Join us in creating unforgettable guest experiences and take your career to new heights in the luxury hospitality sector.

📋 Tanggung Jawab Pekerjaan

• Oversee front office operations, including guest check-ins, check-outs, and room allocations.
• Manage a team of front office agents, providing guidance and support to ensure exceptional service standards.
• Handle guest inquiries, complaints, and special requests, ensuring high levels of guest satisfaction.
• Coordinate with other departments, such as housekeeping, food and beverage, and reservations, to ensure seamless guest experiences.
• Monitor and maintain front office systems, including property management software (PMS) and guest communication tools.
• Ensure compliance with hotel policies, procedures, and regulations.
• Conduct regular team meetings and performance reviews to ensure continuous improvement.
• Represent the resort at guest events and functions, if required.

🎓 Kualifikasi & Syarat

• Minimum of 5 years of experience in front office management or a related field in the hospitality industry.
• Proven track record of success in a supervisory or managerial role.
• Strong leadership and communication skills, with the ability to inspire and motivate a team.
• Excellent problem-solving and decision-making skills.
• Proficiency in English, both written and spoken, is required.
• Knowledge of property management software (PMS) and guest communication tools is a plus.
• Ability to work in a fast-paced and dynamic environment.
• Valid work permit for Indonesia.

🛠️ Keahlian

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